FAQ

Q: How does it work?
A: Select - Swipe - Return.
Browse through the movie inventory. Select the title you want to rent.
Select Buy or Rent. Swipe your credit card and take your movie.
To return a rented DVD, Push Return and place the DVD in the return slot.
To pick up a reserved movie, push Pick Up. The screen will ask for a reservation number (issued on our website when the reservation is made), or swipe the credit card that was used for the reservation. Either action will retrieve the reserved movie.

Q: What are Promo Codes and how are they used?
A: A Promo Code is a discount on a movie rental. To use a Promo Code, Browse through the movies. Select the title you want to rent. Note the slot number listed on the right side of the DVD slot. Push the start button. Enter the slot number. Select Buy or Rent. Before you swipe your credit card you will see an option to enter a coupon code. Push the coupon code button and enter your code. Swipe your credit card and take your movie. The coupon code will be applied when you return the DVD back into the kiosk and the value of the coupon will be removed from you rental total.

Q: When are the movies updated?
A: The new releases are updated weekly and available every Tuesday, which is the national release date.

Q: How do I pay for renting a movie?
A: The machine accumulates charges PER NIGHT, PER DVD, plus tax. Your credit card is charged when you return the movie.

Q: When are the movies due back?
A: By 9pm the following day.

Q: How many movies can I have out at the same time?
A: You can rent up to 3 DVDs at the same time on one credit card.

Q. What is the deadline for returns?
A: You have up to 15 days to return your movie. If you do not return the movie, the credit card that you rented the movie with will be automatically charged $25.

Q. Can I reserve a movie online?
A. Yes, you will need to secure the reservation with your credit card. It will hold the movie for 12 hours and if the movie has not been picked up from the kiosk you will be charged for a one day rental fee.

Q: What will happen if I lose the movie?
A: If you lose a movie, please contact 877-919-9488 Customer Service. For a lost movie, the credit card that you rented the movie with will be automatically charged $25 on the 15th day the movie is checked out.

Q: What do I do if the DVD I rented is scratched or does not work?
A: Please call 877-919-9488 Customer Service. If you call after regular business hours, please leave your name and number and a customer service representative will call you back the next day. Tip: DVDs can stop working if there is dirt or grease on the playing service. Most often, you can wipe the dirt or grease from the DVD and it will work again. You can clean the disc with a soft cloth and a household cleaner such as "Windex". Clean in a circular motion from the inside working to the outside of the disc.

Q: Is my credit card information safe? What type of security protects my credit card information?
A: We use the most secure method available for transactions and all communications use 128-bit encryption. Your credit card information is not stored on the kiosk computer system. All our kiosks meet the PCI DSS Compliancy requirements.

Q: Does the kiosk issue receipts?
A: The kiosk does not issue receipts, when you rent your movie a keyboard will appear on the screen and ask if you would like to have a receipt emailed to you. Type in your email address and the receipt will be waiting for you when you return.

Q: How do Credit and Debit cards work with the kiosk.
A: As with any rental business, the rental company must protect their products from not being returned. With a credit card a preauthorized $5 amount is "held" against your credit line according to how many discs you are renting. This is seamless for the most part and will be reconciled when the movie is returned. At that time the amount of days out x $ per day is calculated and charged to the card. The "held" amount is released to the overall credit limit available to the card instantly by us.

When a Debit card is used, this presents a different set of circumstances. The debit cards do not have a credit limit. The credit limit in essence is the amount of available funds in the account at that time. The Debit Card is preauthorized to see if x amount of $'s are available for the amount of discs that are being rented. This amount may appear on your account as a "transaction", however, it is a semi-transaction and not yet complete. When the discs are returned, the account is reconciled and the rental amount is then actually charged to your Debit Card account and the remaining "held funds" are released instantly by us to your account. When these released funds are available to you depends on your bank's policies, we have no control over that. When looking at debit card transactions from your bank online capability, it may appear as a transaction initially, but it is really a hold until the rented disc is returned.

Q: Can I physically look at the movie box and artwork before renting or buying?
A: Yes, you can rent the movie for 10 minutes and return it to the kiosk and there will be no charge to your credit/debit card. This allows you to look it over in more detail if you are undecided.

Q: I can't find the answer to my question... what now?
A: For further assistance please call 877-919-9488 Customer Service.

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Terms and Conditions

To rent a DVD or other product from this Automated Kiosk you must swipe your credit card. By swiping your credit card you certify that you are the legal owner of the card that you are at least 18 years of age, and that you agree to all of the Terms and Conditions listed herein. If you are under the age of 18 you may only use this Kiosk with the express permission of a Parent or Guardian.

1. You agree to pay the rental rates as listed on the kiosk screen. Each movie or game gets preauthorized for a certain Dollar amount. This is merely a temporary hold on your transaction until you return the item. When the item is returned, then the account transaction is "reconciled" and your card is charged just the rental time amount only and the "Held Dollar Amount" is released to your card instantly by us. When it is exactly available in your account depends on your bank's policies and we have no control over that part of the transaction.

THE HOLD AMOUNT IS AS FOLLOWS:
Regular DVD: Equal to the First night rental fee plus tax
Blu-Ray DVD:Equal to the First night rental fee plus tax

This is the only way we can be protected if the movie/game is never returned at all. We appreciate your understanding, as this is only a "business case" way to handle the situation.

This preauthorized amount of money will be reflected as a hold on available credit to you on a normal Credit Card. This is seamless for the customer and most of the time you are never aware of it. However, if you are using a Debit Card, then the amount of money you have in your checking/savings account becomes your credit limit. Usually when you check your account, this is shown as a sale of xx$ and is much higher than the rental amount. Don’t let this be a concern to you. The transaction is not completed at this point and will be "reconciled" when you return the rented item. At that time the transaction is completed and the agreed upon price times the number of days is calculated and charged to your card account. The preauthorized "held amount" is returned to your account and the rental transaction is now complete.

2. We are required to collect Sales Taxes in your area, either on rental, purchase or applicable Maximum Replacement Cost. Taxes are in addition to the rental price and you understand and agree that they are automatically applied to your credit card over and above the value of the rental.

3. You understand and agree that your credit card will be charged an additional day fee, as displayed on the kiosk screen, for each additional day you keep the DVD or other product beyond the return time.
Return Time: 9pm the following day

4. The Rental Day Limit allowed for a rental is 15 days after which the rental is converted into a sale per the following Table:
a. DVD - $25.00 or the displayed price, whichever is lower
b. Blu-Ray - $25.00 or the displayed price, whichever is lower

5. If the rental day limit has been reached, you have purchased the DVD or other product and do not need to return it. If you return the DVD or other product after the replacement cost has been charged, you agree and understand that no refund will be issued, but that we will mail that product to you upon written request and payment of delivery charges.

6. If the DVD or other product is returned Damaged, or without the original box or without any other product or information included in the box, you understand and agree that your Payment Card will be assessed additional charges up to the Maximum Replacement Cost of that DVD or other product.

7. If you reserve a DVD online, the reservation period begins immediately. You have 12 hours to pick up your reserved DVD(s). Your reservation will expire after 12 hours and you will be charged a one night rental fee for each reserved DVD.

8. If you have questions, comments or concerns, please contact: New Release DVD's - Now by calling (402) 505-9488 or toll free 1-877-919-9488. Thank You and................HAPPY VIEWING!!!!